Refund policy

At Simple Stair Solutions, all sales are final.
We do not accept returns, exchanges, or refunds under any circumstances once an order has been placed.

Damages and Issues
Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at adam@simplestairsolutions.com so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Due to the nature of our products, we are unable to accept returns for any items, including custom orders, sale items, and gift cards.
Please reach out to us if you have any questions about your order before purchasing.

Contact Us
If you have any questions about your order, please contact us at adam@simplestairsolutions.com.