Process was easy. Ordered them up 2 weeks later they arrived. By the weekend my stairs were transformed. I had one question and it was answered 45mins after my inquiry, on a Saturday....5 stars +. 

We initially attempted to install ourselves. 1st couple were no problem. Then we ran into trouble. We needed help and it came. Massimo came to our house and finished the stairs off. Low cost and a much better Option. These guys know customer service. 

Still prefer oak...but for 2/3 the cost and a perfect match to my floor and the 1 day install. No brainer. Add in that my kids love them and that's all that matters. Great team.