FAQs
What do we (the customer) need to do to prepare?
If you're looking for supply only and taking on the task yourself, we provide the boards a few inches wider. Customers are expected to cut them down to exact sizes on site, nail and glue them in place.
What is the warranty on your products?
All of our products come with the manufacturer's warranty. Labour is warranted for 2 years.
Are there any additional costs beyond supply or supply & install?
If the client requires assistance and requests a site visit from one of our estimators, a $75 fee will apply.
Where are the products manufactured?
Proudly crafted close to home—every one of our products is made right here in Canada!
How long does the entire process take?
Order timelines vary based on your needs: supply-only orders are typically ready within 2 weeks of placing your order, while orders requiring installation are completed within 3 to 4 weeks.